Question - I missed my flight and will not be able to get to my pick up as scheduled.
Answear - You have a minimum of 120 minutes prior to scheduled arrival to contact us via the email booking confirmation or by phone in order to receive a full refund
Question – My flight has been delayed and I am due in a few hours
Answear - Your driver has real-time information about your flight status. You have a 2 hour reservation slot so if you are within the time frame, your driver will wait if needed. If you arrive later than 2 hours after your scheduled booking time and the taxi cannot pick you up because of other bookings, you get a 100% refund.
Question – My flight has been canceled today and I am due to fly out tomorrow or later
Answear - You will email your driver to confirm your new arrival details. If you and the driver cannot come up with a pickup date and time, you get a 100% refund.
Question – I am not satisfied and would like the customer complaints form and would like to log a complaint.
Answear - In order to be enlisted on our website, each taxi operator must have a regional authority complaints book (Hoja de reclamaciones)
Question – I just want to cancel my booking and get a refund
Answear - You cannot get a refund if there is no justified reason such as plane delays and airport issues.
Question – Can I book a wheel chair ready taxi (ramp, interior, safety)?
Answear - One of the options in the "Type of Taxi" in the "Listing" section is "Wheel Chair Ready". Select this option and you will see only modified taxis prepared for accessibility.