How to book you taxi at Madrid Barajas Airport

Before you leave for the airport, book your Madrid taxi online free of charge with our complementary service. This website allows you to book a licensed Madrid Taxi at the airport for your arrival at Madrid Barajas Terminals 1,2,3 and Terminal 4. 

What to do once you land

Uppon arrival, you will proceed to the pick up point at your terminal. You will also have your drivers contact details in case you would like to speak or seek guidance. The Driver, Taxi, and service will be what you booked. You will only pay the driver, no fees for this service. Check your reservation

What to expect

Your taxi will be waiting for your arrival as planned. You can expect to save the delays and headaches related to leaving a major airport from the capital of Spain. Our drivers are all licensed taxi ownwer/operators and will provide you with an official invoice that could be used for tax rebate purposes. Expect these fares




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FAQ

Question - I missed my flight and will not be able to get to my pick up as scheduled.

Answear - You have a minimum of 120 minutes prior to scheduled arrival to contact us via the email booking confirmation or by phone in order to receive a full refund

Question – My flight has been delayed and I am due in a few hours

Answear - Your driver has real-time information about your flight status. You have a 2 hour reservation slot so if you are within the time frame, your driver will wait if needed. If you arrive later than 2 hours after your scheduled booking time and the taxi cannot pick you up because of other bookings, you get a 100% refund.

Question – My flight has been canceled today and I am due to fly out tomorrow or later

Answear - You will email your driver to confirm your new arrival details. If you and the driver cannot come up with a pickup date and time, you get a 100% refund.

Question – I am not satisfied and would like the customer complaints form and would like to log a complaint.

Answear - In order to be enlisted on our website, each taxi operator must have a regional authority complaints book (Hoja de reclamaciones)

Question – I just want to cancel my booking and get a refund

Answear - You cannot get a refund if there is no justified reason such as plane delays and airport issues.

Question – Can I book a wheel chair ready taxi (ramp, interior, safety)?

Answear - One of the options in the "Type of Taxi" in the "Listing" section is "Wheel Chair Ready". Select this option and you will see only modified taxis prepared for accessibility.  

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